Our dispatch professionals work in a centralized location coordinating and managing the delivery of ground-transported cargo. They spend part of their days negotiating the best rates with vendors, figuring out the most cost-effective delivery options with customers and the most efficient routes with drivers. They also fulfill an administrative role by filing the appropriate paperwork, monitoring driver progress, processing and tracking orders, managing driver concerns, tracking hours of service and so much more. Every day is fast paced and no two days are the same.

Skills/Qualifications

Teamwork, Emphasizing Excellence, Initiative, Leadership, Customer Service, Listening, Reporting Skills, Verbal Communication, Written Communication, Computer skills and knowledge of relevant software, knowledge of operation of standard office equipment, knowledge of dispatch requirements. Principles and practices of basic office management, there isn’t any primary academic requirement. Individual must be able to read and write in English.

Educational Requirements

There isn’t any primary academic requirement. Individual must be able to read and write in English.

We are looking for a service-minded Freight Broker to act as a liaison between our customers and freight carriers. The Freight Broker will secure new accounts, expedite the sharing of information and documentation between customers and carriers, and communicate with dispatchers and drivers to track the status of loads. You will negotiate contracts with carriers in a manner that optimizes profits.

To ensure success in this position you need maintain current knowledge of freight carrier services, and be effective in attracting new customers and ensuring customer retention. Top applicants are customer-oriented, and have the ability to multitask in a dynamic, fast-paced environment.

Freight Broker Responsibilities:

• Generating leads and attracting new prospects, and developing a sales pipeline.
• Identifying and selecting reputable and safe carriers for freight services.
• Providing customers with shipping quotes.
• Booking orders with carriers.
• Assisting to prepare carriers for loads.
• Tracking status of loads.
• Collaborating with shippers, carriers and dispatchers to manage scheduled collections and drop-offs.
• Keeping accurate records of relevant activities.
• Updating customers on status of shipments, and assisting with other inquiries.
• Maintaining current knowledge of market trends in transportation marketplace.

Educational Requirements

There isn’t any primary academic requirement. Individual must be able to read and write in English.